Frequently Asked Questions
Everything you need to know about outfitting your pet in style.
How do I choose the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length, ensuring you can fit two fingers between the measuring tape and your pet for maximum comfort.
What is your return policy for pet apparel?
We offer a 30-day return window for all unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a special occasion.
Are your fabrics pet-safe and durable?
Absolutely. We use high-quality, non-toxic fabrics designed to withstand play and frequent washing. Our materials are selected for breathability to ensure your pet doesn't overheat while looking fashionable.
Do you offer international shipping?
Yes, Pet Store Direct ships to over 50 countries worldwide. International delivery times vary by location and usually range from 10-21 business days.
Can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.